Tropical Storm Helene severely damaged Asheville's water production and
distribution system
• Extensive repairs required for treatment facilities, pipes, and washed-out roads
• Full system restoration could take weeks
• Some areas will regain service before others based on damage levels
• As the water lines in distribution system begin to pressurize, we will become
aware of additional damage to those lines. If you see a leak in your area, please
report it to customer service: 828-251-1122.
Here’s what to do 𝗯𝗲𝗳𝗼𝗿𝗲 water service returns:
Flip off the breaker to your water heater
Turn off water to your water heater
Turn off hot water under your sinks
Remove aerator (unscrews) on faucet
Turn off ice maker
𝗪𝗵𝘆 𝗮𝗿𝗲 𝘁𝗵𝗲𝘀𝗲 𝘀𝘁𝗲𝗽𝘀 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁? Newly available water will contain more sediment than usual. These steps will allow sediment to flow freely out of the water system and prevent it from collecting where it shouldn’t, such as in your aerator and in appliances. Turning off your ice maker ensures that you will not ingest water that is not yet safe to consume.
When water returns:
Run cold water through a non-aerated faucet, such as a bathtub or a water hose, for about 15 minutes or until the water turns clear.
Turn on your water heater and water heater breaker, and reattach your faucet aerator.
𝗕𝗼𝗶𝗹 𝘄𝗮𝘁𝗲𝗿 𝘃𝗶𝗴𝗼𝗿𝗼𝘂𝘀𝗹𝘆 𝗳𝗼𝗿 𝗮𝘁 𝗹𝗲𝗮𝘀𝘁 𝗼𝗻𝗲 𝗺𝗶𝗻𝘂𝘁𝗲 before using it for cooking, brushing teeth, or drinking. It’s safe for showers, but avoid getting water in your mouth. Sponge baths are recommended for babies and small children.
Do not use tap water to make ice until it is safe to consume.
If you find any leaks, call water customer service 828-251-1122 to report it.
Source: City of Asheville. (2024, October 15). Tropical Storm Helene Recovery Resources. https://www.ashevillenc.gov/helene/